Shipping Policy

Lead Times:

Each product on our website has an estimated lead time, which can vary. For standard products, estimated lead times generally range from 1-2 days to 10-14 days. For custom products, lead times can be longer and are specific to the design and size. You’ll find the estimated lead time displayed on each product page.

Do You Ship Worldwide?

Yes, we proudly ship to over 35 countries worldwide.

How Is Shipping Calculated?

We offer FREE shipping on all rugs to Europe, Canada, Australia, and the US via FedEx. The cost of shipping is included in the price of your order for these regions.

How Long Will It Take for My Item to Arrive?

For standard orders, delivery usually takes approximately 5-10 days. However, shipping to Asia and Australia may take 1-2 weeks longer, depending on the destination.

What Shipping Methods Do You Offer?

We ship all items via FedEx Air. This reliable service provides us with tracking capabilities to monitor the journey of your item and ensure timely delivery.

What About Insurance?

All orders are shipped with full insurance to protect your purchase during transit.

Will I Be Charged Customs Duties Upon Arrival?

Customs duties may apply depending on the destination country. For example, US orders are not subject to duties due to the Free Trade Agreement between Morocco and the United States. However, customs taxes may still apply based on your country’s regulations. Please check your local customs policies for more details.