Privacy Policy

At Berber Creations, operated under BERBER CREATIONS LTD (“we,” “us,” or “our”), we value and respect your privacy. This Privacy Policy (“Policy”) explains the types of personal information we collect through our website www.berbercreations.com (“Website”), how we use, protect, and process it, and your rights regarding your data. By using our Website, you consent to the data practices described in this Policy.

1. What Personal Information Do We Collect?

We collect information necessary to process your custom and bespoke artisanal rug orders, handle secure transactions, and provide an optimized shopping experience:

  • Identity Data: First name and last name.

  • Contact Data: Email address, billing address, shipping address, and phone number.

  • Transaction Data: Details about payments to and from you, order history, and specific Transaction IDs.

  • Technical Data: IP address, browser type, cookies, and usage data regarding how you interact with our Website.

Payment Security Note: We accept all major Credit/Debit Cards and PayPal. All financial transactions are processed securely via encrypted third-party payment gateways (SSL protocols). BERBER CREATIONS LTD does not store or have access to your raw credit card numbers.

2. How Do We Use Your Information?

We use your personal data strictly for legitimate business operations and compliance, including:

  • Order Fulfillment: To process, hand-knot, and manage your bespoke or stock rug orders.

  • Logistics & Tracking: To arrange international delivery and secure dispatch from our workshop directly to your home via global premium couriers (FedEx, DHL, or DB Schenker).

  • Customer Support: To communicate order confirmations, loom updates, and respond to your design requests.

  • Security & Fraud Prevention: To verify transactions, prevent fraudulent checkouts, and maintain data integrity.

3. Data Transfers & International Compliance (GDPR)

BERBER CREATIONS LTD operates globally with administrative management in the United Kingdom and corporate workshop production infrastructure in Mrirt Village, Khenifra Province, Morocco.

  • For international customers, including European Union and UK citizens, we process data in compliance with the General Data Protection Regulation (GDPR) and international data protection standards.

  • By submitting your data, you acknowledge that your information will be securely transferred and processed across our secure corporate operational networks.

4. Sharing Information with Third Parties

We do not sell, rent, or trade your personal data. We only share essential information with trusted service providers necessary to run our store:

  • Payment Processors: Authorized gateways (Visa, MasterCard, Amex, PayPal) to handle secure billing.

  • Shipping & Fulfillment Partners: International logistics couriers (FedEx, DHL, DB Schenker) to print labels and execute doorstep delivery.

  • Regulatory & Legal Compliance: We may disclose data if required by applicable laws in the United Kingdom or Morocco to protect our corporate rights and prevent financial fraud.

5. Cookies and Web Tracking

Our store uses cookies and tracking technologies to keep track of your shopping cart items, measure website traffic, and optimize web design layout performance. You can choose to disable cookies through your personal browser settings, though doing so may limit your ability to use certain features on our Website.

6. Data Security & Retention

We implement rigorous technical and organizational security measures, including SSL (Secure Sockets Layer) encryption, to safeguard your data against unauthorized access, loss, or alteration. We retain your personal transactional data only for as long as necessary to fulfill the purposes outlined in this Policy and to satisfy any legal, accounting, or business reporting requirements.

7. Your Legal Rights

Depending on your geographical location (such as the EU or UK), you have specific legal rights regarding your personal data, including the right to access, correct, update, or request the complete deletion of your personal information from our databases. To exercise these rights, please contact us using the information below.

8. Contact Us

For any privacy-related questions, data updates, or legal compliance inquiries, please contact our data management team directly:

  • Founder / Lead Producer: Oumaima

  • Email: contact@berbercreations.com

  • Corporate Mailing Address: BERBER CREATIONS LTD, 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

  • Phone Contact: +212 638 938 112