Our Hassle-Free Return Policy: Your Satisfaction Guaranteed!

At Berber Creations, we are dedicated to ensuring your complete satisfaction with every purchase. If, for any reason, you’re not overjoyed with your order, we’ve got you covered! Our customer-friendly return policy is designed to make the process easy and stress-free.

How It Works:

  1. Contact Us Within 5 Days: Reach out to us via email at [email protected] within 5 days of receiving your order to initiate the return process.
  2. Ship Within 15 Days: Return the undamaged merchandise to us within 15 days for a full refund. We believe in giving you ample time to decide if our product meets your expectations.
  3. No-Hassle Returns: Your purchased items must be in their original condition, showing no signs of use. We trust you to know what feels right for you.
  4. Customer-Friendly Shipping: While the shipping costs for returning the item are your responsibility, we strive to make the process seamless. We’ll provide you with a Return Authorization Number (RA#) and detailed instructions on where to ship your merchandise.
  5. Quick Refunds: After we receive your returned item, expect a complete refund processed promptly through PayPal or Stripe. We’ll even drop you an email to keep you in the loop.

Exceptions: We understand that certain items are unique. Unfortunately, we can’t accept returns or exchanges for:

  • Samples
  • Custom Items
  • Clearance or Closeout Items
  • Products sold through our Showroom

Damaged or Defective Items: If your item arrives damaged or seems defective, get in touch with our customer service within 5 days of delivery. We’ll swiftly guide you through the resolution process.

Additional Information:

  • Size Variation: Some rugs may vary in size plus or minus 3 inches from the stated dimensions. This is considered a normal characteristic, not a defect.
  • Shedding: Hand-made rugs, especially those containing wool, may exhibit some shedding initially. Regular vacuuming will help, and over time, shedding will decrease.

Efficient Claim Process: Should an issue arise, please provide us with:

  • A brief description of the issue
  • Clear photos of the problem
  • Your preference for a replacement (billed when shipped) or a refund (credit issued when received)

Email us at [email protected], and we’ll efficiently review your claim, ensuring a swift resolution tailored to your preference.

Connect With Us: Have questions or need assistance? Call us at + 212638938112, email us at [email protected], or chat with us online. We’re here to make your experience exceptional. Shop with confidence at Berber Creations!