Our Hassle-Free Return Policy: Your Satisfaction Guaranteed!

At Berber Creations, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help! Our return policy is designed to be as simple and stress-free as possible.

How It Works:

  1. Contact Us Within 5 Days: Reach out to us via email at [email protected] within 5 days of receiving your order to initiate the return process.

  2. Ship Within 15 Days: Once you’ve received your return authorization, please send the undamaged merchandise back to us within 15 days to receive a full refund. We want to make sure you have enough time to evaluate the product.

  3. No-Hassle Returns: To be eligible for a return, items must be in their original condition, unworn, and unused. We trust you’ll know what works best for you.

  4. Customer-Friendly Shipping: You are responsible for return shipping costs. We will provide you with a Return Authorization Number (RA#) and clear instructions on how to send back the item.

  5. Quick Refunds: After we receive your returned item, we’ll promptly process a full refund to your original payment method via PayPal or Stripe. You’ll be notified by email once the refund has been issued.

Exceptions:

While we want you to be completely satisfied with your purchase, some items are not eligible for returns or exchanges:

  • Samples

  • Custom-made Items

  • Clearance or Closeout Items

  • Products sold through our Showroom

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 5 days of receiving the product. We’ll guide you through the process to resolve the issue promptly.

Additional Information:

  • Size Variation: Please note that some rugs may vary slightly in size (up to 3 inches from the stated dimensions). This is a natural characteristic of handwoven products and is not considered a defect.

  • Shedding: Wool rugs, especially handmade ones, may shed initially. This is normal and will decrease with regular vacuuming over time.

Efficient Claim Process:

If you need to file a claim, please send us the following information:

  • A brief description of the issue

  • Clear photos of the problem

  • Your preference for a replacement (charged upon shipment) or a refund (credit issued upon receipt)

Email us at [email protected], and we’ll review your claim and ensure a swift resolution.

Connect With Us:

If you have any questions or need assistance, feel free to reach out! Call us at +442037698292, email us at [email protected], or chat with us online. We’re always here to assist you!

Shop with confidence at Berber Creations – your satisfaction is our commitment!